Refund policy
Return Policy
We want you to feel confident ordering from House of Autumn Monsoon.
If something isn't quite right, we're here to help. We accept returns on eligible items within 14 days of delivery. Our goal is to make the process straightforward while ensuring every customer receives products in new, unworn condition.
House of Autumn Monsoon is an independent brand built with care and every order matters to us. If you have a question before or after your purchase, we'll do our best to help.
Returns at a Glance
- Returns are accepted within 14 days of delivery.
- Items must be unworn, unused, and with original tags and original packaging.
- Please contact us before sending your return so we can provide return instructions.
- Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or we made an error with your order.
- Refunds are issued to your original payment method after your return has been received and inspected.
Starting a Return
To request a return, please email us at customerservice@autumnmonsoon.com with your order number within 14 days of receiving your order.
We'll provide instructions on how and where to send your return. To ensure your return is processed correctly, please do not send items back without contacting us first.
Returned items will be inspected upon arrival to confirm they are unworn, unused, include their original tags, and are returned in their original packaging before a refund is issued.
Delivery and Product Issues
Incorrect Shipping Address or Undeliverable Orders
Please double check your shipping address before placing your order.
If a package cannot be delivered because of an incorrect shipping address or because it wasn't claimed, it will be returned to our fulfillment partner. If this happens, please contact us within 14 days. We'll be happy to arrange reshipment once the correct shipping address has been confirmed. Additional shipping charges will apply.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, mislabeled, or you received the wrong item, we're here to make it right.
Please contact us within 14 days of delivery with:
- your order number
- a brief description of the issue
- clear photographs of the item
We'll send a replacement at no additional cost.
Orders Lost in Transit
If your order hasn't arrived by the estimated delivery date, please contact us and we'll help investigate.
If the shipment is confirmed as lost by our fulfillment partner, we'll gladly send a replacement at no additional charge.
For security reasons, we're unable to replace or refund packages that the carrier has marked as successfully delivered. We recommend shipping to a secure location whenever possible.
Exchanges
At this time we don't offer direct exchanges.
If you'd like a different size or item, simply request a return for your original purchase (if eligible) and once your return has been approved, place a new order for the time you'd like instead.
Non-Returnable Items
Gift cards (once available) cannot be returned.
Refunds
Once your return has been received and inspected, we'll notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Most refunds are processed within 10 business days although your bank or credit card provider may require additional time before the funds appear in your account.
If it's been more than 15 business days since your refund was approved and you haven't received it, please contact us at customerservice@autumnmonsoon.com.
Questions?
We're always happy to help.
If you have any questions about returns, your order, or our products, please contact us at:
customerservice@autumnmonsoon.com